Sophisticated Investing Made Easy

Email: [email protected] | Call us: 0800 653 000 | Fax: 09 308 1455

Complaints

Select Wealth Management Limited (Select) is committed to providing great service. However, there may be occasions where we don’t meet your expectations. If you are not satisfied with a product or service that we have provided, we would like to hear from you by emailing [email protected] or calling 0800 653 000 at any time.

Alternatively you can contact our Compliance Manager using the details below:

The Compliance Manager
Address: PO Box 33-1106, Takapuna, Auckland 0740
Telephone number: 09 308 1450
Email: [email protected] 

Below is a summary of our complaints process:

  • You send us your complaint along with any supporting evidence.
  • We will acknowledge receipt of your complaint and log it.  
  • If we cannot resolve your complaint immediately, we will work with you to investigate further and determine next steps.
  • We aim to resolve your complaint as soon as possible.
  • We will notify you in writing of the outcome of the investigation and where needed, help you escalate to our external  Disputes Resolution Scheme (DRS).

Select is a member of an independent Dispute Resolution Service (DRS), the Insurance & Financial Services Ombudsman Scheme (IFSO), an approved DRS for the purposes of the Financial Service Providers (Registration and Dispute Resolution) Act 2008.

If you are not satisfied with the response received from Select, you may refer the matter (free of charge), directly to the IFSO by: